FAQ

How do I order on Prowine.hk?

Simply browse the website & add products to your shopping cart. When you are ready to pay, click through to checkout to be guided through the payment process via PayPal. (or contact us at +852 2898 3028 for other payment methods)

 

How do I know if I completed the order/checkout?
 

We will send you an email to acknowledge that we have received and confirmed your order. Also, you will be asked for a convenient time and date to arrange the delivery or advised of any issues if they arise.

How do you ensure the quality of your products?

Since all the wines are directly imported from foreign wineries, we make sure the goods are shipped and stored under strict instructions.   

 

Who do I contact if I have problems/questions with my order?
 

Call us at +825 2898 3028 or email info@prowine.com.hk.
For urgent queries, we recommend calling us.

Prowine Service Team is available from Mondays to Fridays 9.30am-6.30pm.

Outside working hours please email info@prowine.com.hk , and we will get back to you ASAP.
 

Can I have a discount if I am buying in large quantities?


All the prices are already very competitive. However, we do offer a discount if you buy 12 bottles of the same wine or above. Please contact us at +852 2898 3028 or email info@prowine.com.hk for details. If you want to stay up to date with all our specials, please subscribe to our mailing list, Facebook or Instagram for more great wine offers and events!
 

Can't decide what you want? Ordering wine for an event? Call us today at +852 2898 3028 for assistance with your order.

What do I do if I’m a wholesale customer?

Please contact us at +852 2898 3028 or email info@prowine.com.hk for more details, our Service Team would like to assist you anytime

What happens if I'm not in when you deliver?

We will contact you ahead to arrange a convenient time to ensure this does not happen.
*Deliveries will usually be made on Mondays to Fridays between 11 am and 6.30pm. However, if you weren’t home when the courier knocked at your door, the goods will be returned to our warehouse. Our Service Team will contact you to re-arrange for a more suitable day (re-delivery arranged requires may result in additional charges being applied so try to select a convenient delivery day when booking your delivery)

*We are also happy to leave your delivery in a convenient place, as specified by you when you process your order.

 

What is the terms and conditions for promo code?
 

The promo code can be redeemed online on www.prowine.hk only.

Discount can be redeemed by inserting the promo code at the checkout page.

Each promo code is applicable to a minimum purchase value.

The value of promo code cannot be redeemed for Cash or Credit, but are transferable.

Prowine.hk is not responsible if voucher is lost, stolen or used without permission.

Validity of promo code cannot be extended.

Prowine.hk retains the right to final decisions.

Promo code cannot be reloaded or resold.

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You must be over 18 years of age to order from www.prowine.hk